Refund Policy

• Monthly and annual subscription charges are generally non-refundable once processed
• Canceling your subscription stops future renewals
• Canceling does not automatically refund the current paid period
• You normally retain access until the paid period ends
• You should cancel before renewal to avoid the next charge
• Refunds are not promised for unused allowance, failure to use the service, or forgetting to cancel

• Annual subscriptions are charged as one annual payment
• Cancellation stops the next annual renewal
• Cancellation does not automatically create a partial refund for unused months

• Extra Sets are one-time digital add-ons
• They are activated after successful payment
• They remain active for 30 days from purchase
• They are generally non-refundable after activation
• Unused allowance has no cash value

• If a payment succeeds but the purchased subscription or allowance is missing, contact support
• Bookly will investigate and attempt to provide the purchased access
• Restoring access may be the initial remedy
• Your legal rights and Paddle policies remain unaffected

• Contact Bookly support and Paddle if you see duplicate or unauthorized charges
• Paddle may investigate duplicate, fraudulent, or unauthorized charges
• Please contact Paddle before initiating a chargeback where reasonably possible

• Mandatory consumer rights remain unaffected
• Paddle is the Merchant of Record for Bookly purchases
• Paddle handles payment-related refund requests
• Paddle reviews requests case by case
• Paddle may approve, partially approve, or decline a request
• Paddle may issue refunds where required by law, payment-network rules, fraud prevention, or Paddle policy

Paddle buyer support: https://paddle.net
Paddle Refund Policy: https://www.paddle.com/legal/refund-policy

Email support@bookly.live and include:

• Account email
• Paddle transaction or receipt number
• Purchase date
• Description of the problem

Do not send full card numbers, passwords, or sensitive payment information.